Business Name: Canyonlands Health Care Special Service

Effective Date: April 28, 2026 Last Updated: April 28, 2026

1. Introduction

Canyonlands Health Care Special Service ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information you provide when visiting our website or contacting us regarding our skilled nursing, rehabilitation, and long-term care services located at 242 North 200 West, St. George, UT 84770.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

Directly from you:

Full name

Email address

Phone number (including mobile number)

Subject and message details

Information submitted through contact, tour request, or admission inquiry forms

Automatically:

IP address

Browser type and version

Pages visited and time spent on site

Referring URL and device information via cookies and analytics tools

3. How We Use Your Information

We use the information we collect to:

Respond to care inquiries, tour requests, and admission questions

Schedule and confirm facility tours and appointments

Provide and coordinate skilled nursing and rehabilitation services

Send appointment reminders, admission updates, and care-related notifications

Deliver SMS/text messages you have explicitly opted in to receive

Send facility news, events, and service announcements you have consented to receive

Comply with applicable legal and regulatory obligations

Improve our website and service offerings

We do not sell, rent, or trade your personal information to any third party.

4. SMS / Text Messaging & A2P 10DLC Compliance

Canyonlands Health Care Special Service operates its SMS messaging program in full compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and A2P 10DLC regulations as administered by The Campaign Registry (TCR).

4.1 Opt-In Consent

We only send SMS messages to individuals who have provided explicit, affirmative written consent by checking an opt-in checkbox on our website contact form. Consent is never assumed, implied, pre-checked, or bundled.

We offer two separate SMS consent programs:

Transactional SMS: Appointment confirmations, tour scheduling, admission inquiry follow-ups, and care-related updates related to skilled nursing care, short-term rehabilitation, long-term care, post-surgery rehab, wound care, hospice care, and recreational therapy.

Marketing & Promotional SMS: Facility news, events, activities, and service announcements related to skilled nursing, rehabilitation, long-term care, and other services offered at Canyonlands Health Care Special Service.

4.2 Message Frequency

Message frequency may vary based on your inquiry activity and the SMS program(s) you have opted in to.

4.3 Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

4.4 Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message received from us. Upon receipt of STOP, you will be unsubscribed immediately and will receive no further messages. To re-subscribe, you must submit a new opt-in.

4.5 Help & Support

Reply HELP to any SMS message for assistance, or contact us directly at: 📞 435-628-1601 📧 [email protected]

4.6 Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network availability.

4.7 Age Requirement

You must be 18 years of age or older to opt in to SMS communications from Canyonlands Health Care Special Service.

4.8 Consent Is Not a Condition of Admission or Purchase

Your consent to receive SMS messages is never required as a condition of admission, inquiry, or receiving care services from Canyonlands Health Care Special Service.

5. Mobile Information & SMS Data Sharing Policy

No mobile phone numbers or SMS opt-in consent data will be shared with, sold to, or transferred to any third party or affiliate for marketing or promotional purposes under any circumstances.

SMS opt-in data and consent records — including the originator opt-in source, timestamp, and consent language presented — are maintained internally for compliance purposes only and are never shared with third parties.

This exclusion applies to all categories of data described in this Privacy Policy.

6. How We Share Your Information

We may share your information only in the following limited circumstances:

Service Providers: Trusted vendors who assist in operating our website or delivering communications, bound by confidentiality obligations

Healthcare Coordination: Care-related information shared only as necessary and permitted under applicable law

Legal Compliance: When required by law, court order, or to protect the rights and safety of Canyonlands Health Care Special Service or others

We do not sell, rent, or share your personal data for advertising or marketing purposes.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You may adjust your browser settings to refuse cookies, though some features of our site may not function properly as a result.

8. Data Security

Canyonlands Health Care Special Service implements industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure data transmission using SSL/TLS encryption

Access controls limiting data access to authorized personnel only

Regular review of data collection, storage, and processing practices

Secure storage of SMS opt-in records and consent timestamps

Protection of all personal data collected through website contact and inquiry forms

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. In the event of a data breach that affects your personal information, we will notify affected individuals in accordance with applicable law.

For questions about our data security practices, contact us at: 📞 435-628-1601 📧 [email protected]

9. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Opt out of certain communications at any time

To exercise any of these rights, contact us at [email protected] or call 435-628-1601.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy and comply with legal obligations. SMS opt-in records are retained for a minimum of 4 years in accordance with TCPA compliance requirements.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the revised policy.

12. Contact Us

Canyonlands Health Care Special Service 242 North 200 West St. George, UT 84770 📞 435-628-1601 📧 [email protected]